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Governmental or institutional websites are multi-layered websites when it comes to communication and require a careful evaluation what language, architecture and messages are placed on them. As they are utility websites delivering the services and products to whole population the have many sections that if not carefully positioned can cause the difficulty in finding the right information. In recent years many governments strive to move online as new generation of citizens is increasingly online savvy. Filing the tax returns, paying Vat, submitting online passport or driving licence applications are every-day occurrence in many countries however they require an excellent software working from the backend of the website and well trained staff.
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