Facebook reviews and comments

Part of building a good reputation on Facebook are good reviews and as much you may receive a lot of good once it might happen that you will receive a bad review. Managing the comments and reviews is a skill as any unhappy customer my post not very flattering review or just think that the reasonably good service deserves only two stars.   

If you entrust us setting up and running your reviews and comments you can expect no less than:

• Brainstorming session to establish the objectives and scope of the project.
• Review strategy formulation and setting up KPIs.
• Formulating settings for strategy implementation.
• Automation of the reviews.
• Connecting the shop to other function of social media.
• Setting up shop’s analytics.

1. Monthly/quarterly review reports.

The way you replay to reviews and comments will not only help you to keep you stars up, but can also impact your SEO, improve your brand awareness, and drive the traffic to your website.

If you suffer a review crisis or would like to get more positive voices to talk about you contact us by email or call us and we will book an appointment during which we can discuss how to manages your reputation online.